Terms of Service

1. Who we are

InSapientia, s.r.o., Company ID (IČO) 06735894, registered office at Korunní 2569/108, Vinohrady, 101 00 Prague 10, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 288020 (“we”, “us”). Contact: support@pengo.money. Pengo is our personal finance app, available at app.pengo.money.

2. What Pengo is

Pengo is “local-first” software: all your financial data is processed and stored exclusively on your device, encrypted with your password. We don't operate a server where your data would reside, and we have no access to it. Pengo is a personal overview tool: it is not financial, investment, or tax advice, and we are not a payment service provider.

Environment and portability. Pengo runs in a current version of Chrome, Edge, Safari, or Firefox, and as an installed app on macOS, Windows, Android, and iOS. It stores data in your browser's or device's storage. The only way to move it to another device is a backup from the app, because we have no access to it ourselves. The license key is tied to the name you choose, not to a device, and is verified offline; there is no DRM in Pengo that would lock you out of the content after some period.

3. Free and Plus versions

The basic version (Free) is free of charge and lets you manage 2 accounts; budgets, goals, forecasts, rules, and the other everyday features are not limited. For the Free version we grant you a free, non-exclusive, non-transferable license to use the app for personal purposes on your own devices; you may not redistribute or resell the app. The Plus version is a one-time paid license that unlocks an unlimited number of accounts, creating and reactivating Net worth items, automatic prices for supported cryptocurrencies, the net worth trend chart, filling in and changing details and printing the overview in For your family, and future features marked as Plus. In the Free version only the Plus features listed above are closed; no limit ever applies retroactively to existing data: you can still view, back up, restore, and delete it, and edit, value, and archive Net worth items.

4. Purchase

The seller of the Plus license is Paddle.com Market Ltd, reg. no. 8172165, 30 Old Bailey, London EC4M 7AU, United Kingdom, which resells it as Merchant of Record; if you're buying from the US or Canada, the seller is Paddle.com Inc. or Paddle.com (Canada) Ltd, respectively. You therefore enter into the purchase agreement with Paddle: Paddle issues your tax invoice and remits VAT or sales tax according to your country. InSapientia grants you the license to use Pengo under point 5 of these Terms. In addition to these Terms, Paddle's Buyer Terms and Refund Policy apply to the purchase. The price is always shown including tax before you complete the purchase.

5. Plus license

By paying, you receive a non-exclusive, perpetual license to use the Plus features for personal use (yours and your household's), on any number of your own devices. The license key carries the name you choose when you collect it. You must not publish the key or make it available outside your household. The license works offline: the app does not connect to the internet to verify it. We provide the updates needed to keep Pengo free of defects for at least two years from purchase. If a sole trader or company purchases the license, only one designated individual may use it, for their own personal overview, not as a company accounting system.

6. Right of withdrawal and refunds

Statutory right of withdrawal. Pengo Plus is digital content that is made available to you immediately after payment. When you confirm at checkout that you want performance to begin immediately, and acknowledge that this extinguishes your statutory right of withdrawal, your right to withdraw from the contract under Section 1837(l) of the Czech Civil Code lapses once the license key is made available. Paddle, as the seller, shows you this consent and notice before you complete the purchase.

Our contractual guarantee beyond your statutory rights. Regardless of that, we'll refund the full price within 14 days of purchase if you change your mind, no reason needed, even if you've already used the key. This is our contractual commitment, not a statutory deadline; we arrange the refund with Paddle ourselves. You'll find the process on the Refund Policy page. You can claim the guarantee with any clear statement, most simply by email to support@pengo.money; you may also use the model withdrawal form under Government Regulation No. 29/2023 Coll.

Other rights. Your rights arising from defective performance for digital content (Section 2389a et seq. of the Czech Civil Code) and any other rights the law grants you as a consumer are not affected. Report any defect in the app to support@pengo.money.

7. Your data and backups

The app processes and stores the data you keep in Pengo locally on your device. It does not send its contents to us, and in normal operation we have no access to it. What the app sends over the network (exchange rates and, if you turn them on, crypto prices) is described in the Privacy Policy; collecting the license key happens on our website, not in the app.

Even with careful development, an app error that damages or loses data cannot be completely ruled out. You can also lose data by clearing (or automatic clean-up of) browser or app storage, or if the device is lost or fails. We therefore recommend creating encrypted backups regularly, especially before bulk edits, keeping them off the device as well, and keeping the password needed to open them somewhere safe.

We cannot find out or recover a forgotten password, and without it we cannot open the encrypted data. Data can only be restored from a usable backup; you open an encrypted backup with its password.

Protect your device and passwords, and think carefully about who you give access to backups, exports, and printouts, including the For your family overview. They may contain sensitive data. Unencrypted exports and printed outputs are not protected by the app password; what you do with them is up to you. Do not enter actual passwords or recovery phrases for crypto wallets in the family details, only where to find them safely.

8. Defects and liability

We are liable for Pengo conforming to the contract under Section 2389a et seq. of the Czech Civil Code, including the updates needed to keep the app free of defects. Report a defect to support@pengo.money and we'll resolve it without undue delay. We'll confirm receipt of your complaint by email, stating the date, a description of the defect, and the resolution you're requesting. We will resolve the complaint within 30 days at the latest and notify you of the outcome. Complaints about the payment itself or refunds are handled by Paddle as the seller. Write to us and we'll help you get it sorted.

Pengo is a personal overview tool, not an accounting or tax system. For important decisions, verify the numbers against the source. But that doesn't mean we're disclaiming responsibility: we do not exclude or limit our statutory liability for defects or for damages.

9. Changes to these Terms

We may only change these Terms for a reasonable cause: a change in the law, a change in how the app works technically, or a new feature. We will publish the new version on this page with its effective date and announce material changes on the website.

For a license you've already purchased, the Terms in effect on the date of purchase apply. A later change applies to you only if you accept it. We never narrow the scope of what you bought (point 5).

10. Governing law and disputes

These Terms are governed by the laws of the Czech Republic. If you are a consumer habitually resident in another country, this choice of law does not affect you to the extent of the protection given to you by the law of your country.

Any consumer dispute with us can be resolved out of court at the Czech Trade Inspection Authority, Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, website coi.gov.cz/informace-o-adr/. You can file a request if the dispute could not be resolved directly with us; the proceedings are free of charge for consumers.

But we'd be glad if you reached out to us first. We can resolve most things directly.